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Shipping & Returns

Shipping & Payment Payment Methods Work-Van-Equipment.com accepts Visa, MasterCard, Discover and American Express credit cards through PayPal. PayPal is accepted. When paying with PAYPAL follow this process: After you have placed your order you will be redirected to the order CONFIRMATION page. Write down your ORDER NUMBER and ORDER TOTAL. Click the PAY NOW button and enter the order number in the PAYMENT FOR box and the order total in the AMOUNT box. If you already have a Paypal account, simply log in to complete the transaction. If you do not have an account with Paypal you can Pay through PayPal with your credit card. Orders shipped within Pennsylvania will be charged 6.% sales tax. Sales tax for orders shipped outside Pennsylvania will not be charged or withheld and is the sole responsibility of the customer. Our primary shipping service is FedEx Ground. Both are "ground" services that take 5-7 business days from coast-to-coast. We do not ship to Alaska, Hawaii and Puerto Rico. Partial Shipments To expedite arrival of products to the customer, Work-Van-Equipment.com reserves the right to divide orders into separate shipments based on product availability. In cases where a portion of an order's items are shipped separately, the customer will not be responsible for any additional shipping fee. Damaged Shipments If a shipped order arrives with obvious damage, customer can refuse to accept it and the shipping company will return the merchandise to Work-Van-Equipment.com. Upon receipt of the returned damage order, Work-Van-Equipment.com will ship a replacement order at no cost to the customer. If the damage is discovered after delivery has been accepted, customer is to call the shipper and file a damage claim. The shipper is responsible for reimbursement payment for damaged goods. Body parts ship unpainted in raw form and modifications may be necessary to assure proper fit. Minor scratches, pitting and cracks are common and disappear after cutting, filling, sanding and finish work. Professional installation is recommended. NOTE: Please be sure to thoroughly inspect all items upon arrival and note ALL damages on the delivery sheet. You must sign for the package as "damaged". If damages are noticed after an item has been accepted, the recipient must contact the freight company to file a damage claim. Refused Shipments Any customer who refused delivery of an order, other than for damaged shipments as described above, will be required to pay the original shipping charges, the additional return freight charges, and a 25% restocking fee. Order Cancellation To cancel ANY order, please contact a customer service representative as soon as possible IN PERSON Monday-Friday 8am-4pm EST at 1-215-460-7225, Orders CANNOT be canceled by email or voice mail. If an order is canceled before it has shipped but after the credit card has been charged, a 10% order processing fee will be assessed. Orders canceled prior to credit card charging are not subject to this fee. See Merchandise Return above before returning an item after it has shipped or if it has been purchased at Street Beat Customs local retail location. Copyright & Trademark All site design, graphical user interface, text, graphics, interfaces, and the selection and arrangements thereof, are the property of True Racks Ltd. or its content suppliers and are protected by U.S. and other international copyright laws. Any unauthorized use of the materials appearing on the Work-Van-Equipment.com website or printed material is in violation of copyright, trademark and/or other applicable laws and could result in criminal or civil penalties.
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